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Product Marketing Bulletin – PMB-10535
Date September 30
th
, 2020 Contact: Refer to Transition Schedule
Business Segment: EMC
Urgency Level
Notice applies to regions:
Government:
Published for:
General
Information
North America
Latin America
EMEA
Asia Pacific
Federal
North America
State & Local
Associates
Partners
Distributors
Description:
SD660 Android 10 Maintenance Release for Multiple Product Families
(TC52, TC57, TC52-HC, TC72, TC77, PS20, TC8300, MC9300, VC8300,
L10A, ET51, ET56, and EC30)
Reason for
Change:
PMB-10535: New Android 10 MR for EMC Mobile Computers and
Tablets with SD660 Chipset (TC52, TC57, TC52-HC, TC72, TC77, PS20,
TC8300, MC9300, VC8300, L10A, ET51, ET56, and EC30)
1. Introduction
The purpose of this PMB is to communicate the availability of a new Android 10 OS maintenance release
that is compatible with a wide range of Zebra mobile computer and tablet product families. Both GMS and
AOSP versions of this Maintenance Release (MR) are being released and will be published on the product
specific support sites at www.zebra.com/support for download. Zebra has tested and validated that this OS
release is compatible with the following product families: TC52, TC57, TC52-HC, TC72, TC77, PS20,
TC8300, MC9300, VC8300, L10A, ET51, ET56, and EC30. The common hardware component across all
these products is the SD660 chipset. Please see section 2 of this bulletin for a complete list of all the part
numbers and check the release notes on Support Central for details.
Customers and partners should be aware that units built after March 29
th
, 2021 will be manufactured with
this Android 10 BSP.
2. Transition Schedule
Zebra plans to transition to this new BSP in Manufacturing on all SD660 devices. The schedule for cutting
in this new BSP in Manufacturing is shown in the following table. Please understand that these are target
dates.
This new OS software has been completely tested and validated by Zebra and is fully backward compatible
with the existing SD660 mobile computer and tablet products in the field. However, as a trusted advisor,
Zebra recommends that customers and partners test and validate the new OS prior to releasing it to
production. For customers with SKU’s with locked or custom OS’s, please make sure to work with your
Zebra salesperson to submit a new CPR.
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Android 10 Upgrade
Legacy Devices
Product Manager Contact
First Android 10 Web
Posting Date
Manufacturing
Cut-in Date
Support Page
ET51 WLAN
Oct 19th, 2020
Mar 29th, 2021
ET51 Link
ET56 WWAN
Oct 19th, 2020 (ROW)
Dec 1st, 2020 (NA,
after carrier cert)
Mar 29th, 2021
ET56 Link
L10A
Oct 19th, 2020 (ROW)
Dec 1st, 2020 (NA,
after carrier cert)
Mar 29th, 2021
L10 Link
EC30
Oct 19th, 2020
Mar 29th, 2021
EC30 Link
TC52
Jul 3rd, 2020
Mar 29th, 2021
TC52 link
TC57
Oct 19th, 2020 (ROW)
Dec 1st, 2020 (NA,
after carrier cert)
Mar 29th, 2021
TC57 link
TC52HC
Jul 3rd, 2020
Mar 29th, 2021
TC52 link
TC72
Oct 19th, 2020
Mar 29th, 2021
TC72 link
TC77
Oct 19th, 2020 (ROW)
Dec 1st, 2020 (NA,
after carrier cert)
Mar 29th, 2021
TC77 link
MC9300
Oct 19th, 2020
Mar 29th, 2021
MC9300 Link
PS20
Jul 3rd, 2020
Mar 29th, 2021
PS20 link
TC8300
Oct 19th, 2020
Mar 29th, 2021
TC8300 Link
VC8300
Oct 19th, 2020
Mar 29th, 2021
VC8300 Link
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3. LifeGuard for Android
Recently Zebra introduced LifeGuard
TM
for Android
TM
(LG) representing an Operating System (OS) security
support model for select Zebra Android products covered by a Zebra OneCare active contract. (Read about
LifeGuard as part of our Mobility DNA Solution).
LG is available for devices covered by a Zebra OneCare active contract, it includes the following support:
1) Extended Security Service Life - Security updates under LG is based on the device life
cycle. Under LG, security patches are made available for the product hardware service life. For
Zebra products that is either 6, 8, or 10 years. This is well beyond the security support
provided by Google. Extended security support significantly lowers customer Total Cost of
Ownership (TCO) by enabling devices to stay in service for a longer period of time.
2) Timely, Periodic Security Updates – customers receive security updates as frequently as
monthly or quarterly (depending on the platform lifecycle). Having the latest updates on a
regular cadence enhances portfolio security while making update logistics more
manageable.
3) Security Support Through OS transitions - when Zebra releases a new Android OS,
quarterly, LifeGuard updates for the older OS continues for a period of 12 months. Referred
to as an OS Transition Period (OTP), this maintains the security of the customer portfolio
during the transition to a new OS release.
For more information about LifeGuard, please click here.
4. Software Support and Entitlement Process
Except for warranty coverage, which will be as specified below, End User Customers are required to have
a valid Zebra OneCare Technical Support and Software (TSS), Special Value, Essential or Select service
agreement in place to be entitled to any restricted software including Printer Profile Manager Enterprise,
Enterprise Connector, LifeGuard, telephone and e-mail support. End user Customers will need to provide
product information when initiating their support requests, including the serial number of the product
configuration(s) for which they require restricted software and/or support.
For warranty coverage, software is licensed “as is” with no warranty. However, unless otherwise stated by
Zebra in the product warranty exceptions list at https://www.zebra.com/content/dam/zebra_new_ia/en-
us/support-and-downloads/general/Warranty/product-warranty-exceptions-list.pdf or in a sales agreement
between Zebra and End-User Customer, for restricted software and for licensed demoware, as identified
at zebra.com, End-User Customer may, for a period of 90 days from when the instance of Software or
Hardware are first shipped by Zebra or, with proof of purchase or license, from the purchase date
whichever is later, obtain if available, releases, from https://www.zebra.com/us/en/support-
downloads.html and technical support.
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End User Customers who wish to purchase a services agreement can do so through the normal channels
that they currently use to purchase Zebra products and services. Requests to download restricted
software releases are completed through Support and Downloads pages at
https://www.zebra.com/us/en/support-downloads.html. For purposes hereof End User Customer means
the original user of the product.
5. Other Information
NOTE: PLEASE REFER TO THE LINKS BELOW FOR THE MOST UP TO DATE PRODUCT INFORMATION AND PRODUCT
OPTIONS. INFORMATION SUCH AS GLOBAL (REGION SPECIFIC) PRICING, PRODUCT AVAILABILITY, AND PRODUCT
ACCESS CODES ARE AVAILABLE. ZEBRA ASSOCIATES SIGN INTO THE EMPLOYEE PORTAL USING YOUR COREID/USER
NAME AND PASSWORD. ZEBRA PARTNERS/DISTRIBUTORS SIGN INTO PARTNERGATEWAY. THE SOLUTIONS
PATHWAY LINK WILL BE UNDER “CONNECTING TOOLS”.
Zebra Associates: Click Here
Zebra Partners/Distributors: Click Here
6. Frequently Asked Questions
Q: Is the new software fully compatible with existing SD660 devices and tablets that are already
deployed in the field?
A: Yes, the new software is backwards compatible with all SD660 existing devices and tablets in the field.
Q: What is the plan for the SD660 products listed in this PMB when they are returned to Service for
repair?
A: The Service Depot will follow the latest Bill of Materials when repairing products. After the new BSP has
been cut into Manufacturing, all devices that are mentioned in this PMB will get returned to the customer
with the new OS.
Q: What if a customer is using a locked or custom OS?
A: For customers with devices that have locked or custom OS’s, please work with your Zebra account
manager to submit a CPR.
Q: Can interested customers obtain the new BSP for testing prior to release? What is the process?
A: Interested customers and partners should contact their local Zebra account manager or channel manager
to make arrangements. Pre-release test versions of the software can be made available.
Q: Do customers need to validate applications on the new software?
A: As a trusted advisor, Zebra recommends that all customers, partners, and ISV’s test and validate their
applications with the new software release prior to going to production.
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The information contained or referenced in this PMB is derived from a variety of sources and may not be accurate, complete, or up to
date. The information is provided "as is." ZEBRA SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS,
NOR FOR ANY DAMAGES RESULTING FROM THE USE OF INFORMATION CONTAINED IN THIS PMB. ZEBRA MAKES NO
REPRESENTATIONS ABOUT THE SUITABILITY OF ANY PRODUCTS, SERVICES OR INFORMATION CONTAINED IN OR REFERRED TO IN
THIS PMB, FOR ANY PURPOSE. ZEBRA ASSUMES NO RESPONSIBILITY FOR AND DISCLAIMS ALL LIABILITY FOR ANY ERRORS OR
OMISSIONS, WARRANTIES AND CONDITIONS WITH REGARD TO THIS PMB AND/OR THE INFORMATION CONTAINED HEREIN
INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE
AND NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO THE ABOVE
EXCLUSION MAY NOT APPLY TO YOU.
The information contained in this PMB regarding product compliance with the Trade Agreements Act ("TAA"), or any Federal regulation,
law, rule or standard, is provided for informational purposes only and does not constitute a legally binding representation that such
product complies therewith. Information contained in this PMB (including the Product Specifications) is subject to change with or without
prior notice. In no event shall Zebra be held directly or indirectly liable for any damage or loss caused or alleged to have been caused by
or in connection with the use of, or reliance upon, the information found in this PMB. To confirm whether any particular Zebra product is
compliant with any Federal regulation, law, rule or standard, please contact FederalProductQue[email protected]m
Information provided herein with respect to Zebra products or services ( “Products and Services”) that are not available for sale to the
general public yet ( “Pre-Launch Information”), is considered to be Zebra Confidential Information, as defined and subject to the terms
of the confidentiality provisions included in recipient’s PartnerConnect agreement or Participation Terms and Conditions with Zebra (the
“PartnerConnect Agreement”). As such, prior to the date Products or Services become generally available for sale by Zebra ( “Public
Launch Date”). the recipient of this document ( “Recipient”) shall: (i) not disclose Pre-Launch Information to any third party; (ii)
disclosure of Pre-Launch Information to only those employees, agents or consultants who must be directly involved with the Pre-Launch
Information, and who are bound by confidentiality terms substantially similar to those contained herein; (iii) use the same degree of care
used to protect their own information of like importance, but at least use reasonable care, in safeguarding against disclosure of Pre-
Launch Information; (iv) use the Pre-Launch Information exclusively for the furtherance of their business relationship with Zebra; (v)
promptly notify Zebra upon discovery of any unauthorized use or disclosure of the Pre-Launch Information and take reasonable steps to
prevent further unauthorized actions or other breach of these confidentiality provisions. Without limiting the generality of the foregoing,
Recipient shall not share the Pre-Launch Information on any website ( including Recipient’s eCommerce site(s)) or market the Products
or Services in any other fashion until the Public Launch Date.
IN NO EVENT SHALL ZEBRA BE LIABLE FOR ANY SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, RESULTING
FROM LOSS OF USE, DATA OR PROFITS, EITHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION,
ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF INFORMATION AVAILABLE FROM THIS PMB.
©2019 ZIH Corp and/or its Affiliates. All rights reserved. Zebra and the stylized Zebra head are trademarks of ZIH Corp., registered in many
jurisdictions worldwide. All other trademarks are the property of their respective owners.
