ZEBRA PRODUCT RETURNS GUIDE
Zebra
Enterprise
Zebra
Printers
(label or card)
DOA* –
Contact Sektor
* IMPORTANT: refer to
DOA definition below
OneCare –
Log directly
with Zebra
Factory Warranty –
Log directly
with Zebra
Out of warranty –
Contact Sektor
Ship to Sektor for
Quote/Repair
Items are repaired by the Zebra
authorised service centre in Hamilton
Contact Sektor ASAP
Items are repaired by the Zebra
service centre in Sydney.
Zebra organises shipment via
Pack and Send.
Factory Warranty –
Log directly
with Zebra
OneCare –
Log directly
with Zebra
Factory Warranty Explained
All Zebra products by default comes with factory warranty of 12 months
unless specied in the warranty exceptions list. This includes dead-on-arrival
and factory faults but does not include accidental breakages, wear and tear
or misuse.
Full Terms & Conditions
https://www.sektor.co.nz/terms-and-conditions
Warranty Exceptions by product
https://www.zebra.com/content/dam/zebra_new_ia/en-us/support-
and-downloads/general/Warranty/product-warranty-exceptions-
list.pdf
Zebra Printer Online Repair Portal
https://www.zebra.com/ap/en/support-downloads/request-repair/
printer-ro-apac.html
Unsure about your warranty status?
Products bought from Sektor Ltd can be tracked for standard warranty.
Please email the serial number of your product to support@sektor.co.nz for
verication.
Please email zebraonec[email protected] for products with OneCare or service
contract.
*Dead on Arrival (DOA) Denition
A DOA is dened as a product that fails documented performance
specications within 30 days of the end user’s invoice date.
Please contact our Support Team on 0800 735 867 or support@sektor.co.nz
immediately to verify a DOA product. A return authorisation number and
return instructions will be provided via email following fault diagnosis of the
product.
Products returned to Sektor Ltd as DOA requires a return authorisation
number and needs to be as new and in original packaging. DOA products
returned to Sektor Ltd not in as new condition will be sent to Zebra for repair
and replacement item sent out will be invoiced.
DOA products returned to Sektor Ltd without a return authorisation number
will be shipped back to sender and freight charged to sender’s account.
0800 SEKTOR (735 867) | support@sektor.co.nz | www.sektor.co.nz
