QUICK TROUBLESHOOTING GUIDE
PRINTER TECHNICAL SUPPORT
! ZEBRA TECHNOLOGIES 2!
Q: Where do I navigate to find software, firmware, drivers, media and partners?
A: To find software, firmware and drivers:
• Go to www.zebra.com/us/en/support-downloads.html.
• Place cursor over support & downloads, click on printer support and then enter product name or model number.
To find media:
• Go to www.zebra.com/us/en/products.html.
• Place cursor over Products, click supplies, click specific label and then buy product.
To find a Partner:
• Go to www.zebra.com/us/en/partners/find-a-zebra-partner.html.
• Place cursor over Partners and click find a partner.
Q: How do I find and install new drivers for my printer?
A: Follow the steps below to install new drivers for your printer.
1. Go to www.zebra.com/us/en/support-downloads.html to find updated driver.
2. Install driver before connecting USB. Install driver with Network and then use settings while driver is installing to
configure IP address.
3. If driver is not communicating try using different connection cable.
4. Driver installed under devices and printers on your PC should come online or a new driver will install automatically.
5. Test Print.
Additional Resources:
• Zebra Knowledge Base https://km.zebra.com/kb/index?page=home
• Support Downloads www.zebra.com/us/en/support-downloads.html
• Your original Printer or Supplies reseller partner
Q: How do I get assistance with navigating and using my software?
A: First ensure you have the latest version from Zebra webpage www.zebra.com/us/en/support-downloads.html.
Additional tutorial videos are available through Zebra’s Knowledge Base km.zebra.com/kb/index?page=home.
Additional Resources:
• User manuals on Zebra Knowledge Base https://km.zebra.com/kb/index?page=answers&startover=y&question_box
_status=changed&question_box=user+guides&restrict=
• Zebra Designer - www.zebra.com/us/en/products/software/barcode-printers/zebralink/zebra-designer.html
• Card Studio: www.zebra.com/us/en/products/software/card-printers/zmotif-cardstudio-standard.html
• Your original Printer or Supplies reseller partner may also be able to assist you
Q: Where can I get assistance in programming or command set for my printer?
A: The following resources are available to assist you:
• Download Programming Guide www.zebra.com/content/dam/zebra/manuals/en-us/software/zpl-zbi2-pm-en.pdf.
• SetGetDo commands are available through Zebra’s Knowledge base km.zebra.com/kb/index?page=home
• To convert a Label into programming language use Zebra Designer to create a label with correct size and print to
file. www.zebra.com/us/en/products/software/barcode-printers/zebralink/zebra-designer.html
• Open print to file; this will show commands that can be used while programming.