ZQ500 Series Printers

ZQ500 Series User Guide

User Guide

P1064404-002 Rev. B

January, 2016

BSR idware GmbH

Jakob-Haringer-Str.3

A-5020 Salzburg

Web: www.bsr.at

ZQ500 Series User Guide

Table of Contents

Proprietary Statements..............................................5

Document Conventions..............................................7

Introduction to the ZQ500™ Series Printer..............8

ZQ500 Series Technology...........................................9

Smart Battery.....................................................................................9

Printing Technology.........................................................................10

Direct Thermal..................................................................................10

Thermal Shutdown...........................................................................11

QR Code.............................................................................................11

Made for iPhone (MFi).....................................................................11

Near Field Communication (NFC)..................................................11

ZQ500 Series Overview.............................................12

Getting Ready to Print..............................................14

Installing the Battery.......................................................................14

Battery Safety...................................................................................15

Charger Safety..................................................................................15

Charging Status Indicators................................................................................16

Battery Health Indicator.....................................................................................16

SC2 Dimensions..................................................................................................17

Model UCLI72-4 Quad Charger (AC18177-5)................................17

AC Power Adapter (p/n P1031365-024).........................................19

Vehicle Cradle (P1063406-029) & 4-Bay Power Station (P1063406-027)......20

Loading Media Procedure..................................................................................22

Operator Controls............................................................................24

Buttons..............................................................................................25

Power Up Sequences..........................................................................................25

Run Time Sequences without LED Flashes.......................................................26

LED’s..................................................................................................26

Alerts..................................................................................................26

Sleep Mode.......................................................................................27

Power Save Mode............................................................................28

Segmentation Mode.......................................................................28

Draft Mode.......................................................................................28

ZQ500 Series User Guide

Verify Printer is Working.................................................................28

Printing a Configuration Label...........................................................................29

Connecting the Printer....................................................................29

Cable Communication........................................................................................30

Wireless Communications with Bluetooth..................................31

Bluetooth Networking Overview...................................................31

WLAN Overview...............................................................................34

Setting Up the Software.................................................................35

Designing Labels/Receipts.............................................................35

Print Quality Comparisons.............................................................37

Near Field Communication (NFC).................................................37

ZQ500 Series Accessories...............................................................39

Belt Clip...............................................................................................................39

Hand Strap...........................................................................................................39

Shoulder Strap....................................................................................................40

Soft Case.............................................................................................................40

Exoskeleton.........................................................................................................41

Mag Card Reader.................................................................................................42

Preventive Maintenance..................................................................43

Extending Battery Life........................................................................................43

General Cleaning Instructions............................................................................43

Troubleshooting........................................................46

Front Control Panel..........................................................................46

Printer Status Indicators.................................................................46

Troubleshooting Topics...................................................................47

Troubleshooting Tests.....................................................................49

Printing a Configuration Label...........................................................................49

Communications Diagnostics............................................................................49

Specifications............................................................54

Printing Specifications........................................................................................54

Memory and Communications Specifications..................................................54

Label Specifications............................................................................................55

CPCL Font and Bar Code Specifications and

Commands................................................................56

ZPL Font and Bar Code Specifications and

Commands................................................................57

Communication Port.......................................................................58

ZQ500 Series User Guide

USB......................................................................................................................58

Physical, Environmental and Electrical Specifications..............58

Printer Dimensions..........................................................................59

ZQ500 Series Accessories..............................................................61

Appendix A

USB Cables.......................................................................................62

Appendix B

Alert Messages.................................................................................63

Appendix C

Media Supplies.................................................................................64

Appendix D

Maintenance Supplies.....................................................................64

Appendix E

Serial Number and PCC Number Locations.................................65

Appendix F

Battery Disposal...............................................................................66

Product Disposal..............................................................................66

Appendix G

Using Zebra.com..............................................................................67

Appendix H...............................................................69

Product Support...............................................................................69

Index...................................................................................................70

ZQ500 Series User Guide

Proprietary Statements

This manual contains proprietary information of Zebra Technologies Corporation. It is

intended solely for the information and use of parties operating and maintaining the equip-

ment described herein. Such proprietary information may not be used, reproduced, or dis-

closed to any other parties for any other purpose without the expressed written permission

of Zebra Technologies Corporation.

Product Improvements

Since continuous product improvement is a policy of Zebra Technologies Corporation, all

specifications and signs are subject to change without notice.

Agency Approvals and Regulatory Information

Design Safety certified by TUV EN55022 Class B European Electromagnetic

Radiation Standard

EN60950-1: 2nd Ed. Safety Standard EN55024: European Immunity Standard

TUV (Mexico)

RCM (Australia/NZ)

FCC part 15 Class B RoHS II

Canadian STD RSS-247

IP54 Rated

Liability Disclaimer

Inasmuch as every effort has been made to supply accurate information in this manual,

Zebra Technologies Corporation is not liable for any erroneous information or omissions.

Zebra Technologies Corporation reserves the right to correct any such errors and disclaims

liability resulting therefrom.

No Liability for Consequential Damage

In no event shall Zebra Technologies Corporation or anyone else involved in the creation,

production, or delivery of the accompanying product (including hardware and software)

be liable for any damages whatsoever (including, without limitation, damages for loss of

business profits, business interruption, loss of business information, or other pecuniary

loss) arising out of the use of or the results of use of or inability to use such product, even

if Zebra Technologies Corporation has been advised of the possibility of such damages.

Because some states do not allow the exclusion of liability for consequential or incidental

damages, the above limitation may not apply to you.

Copyrights

The copyrights in this manual and the label print engine described therein are owned by

Zebra Technologies Corporation. Unauthorized reproduction of this manual or the software

in the label print engine may result in imprisonment of up to one year and fines of up to

$10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.

This product may contain ZPL

, ZPL II

, and ZebraLink

programs; Element Energy Equaliz-

Circuit; E3

ZebraLink and all product names and numbers are trademarks, and Zebra, the Zebra logo,

ZPL, ZPL II, Element Energy Equalizer Circuit, and E3 Circuit are registered trademarks of

Monotype

, Intellifont

and UFST

are trademarks of Monotype Imaging, Inc. registered in

the United States Patent and Trademark Office and may be registered in certain jurisdic-

tions.

Andy

, CG Palacio

, CG Century Schoolbook

, CG Triumvirate

, CG Times

, Monotype

Kai

, Monotype Mincho

and Monotype Sung

are trademarks of Monotype Imaging, Inc.

and may be registered in some jurisdictions.

HY Gothic Hangul

is a trademark of Hanyang Systems, Inc.

Angsana

is a trademark of Unity Progress Company (UPC) Limited.

Andale

, Arial

, Book Antiqua

, Corsiva

, Gill Sans

, Sorts

and Times New Roman

are

trademarks of The Monotype Corporation registered in the United States Patent and Trade-

mark Office and may be registered in certain jurisdictions.

Century Gothic™, Bookman Old Style

and Century Schoolbook

are trademarks of The

Monotype Corporation and may be registered in certain jurisdictions.

HGPGothicB is a trademark of the Ricoh company, Ltd. and may be registered in some juris-

dictions.

ZQ500 Series User Guide

Univers

is a trademark of Heidelberger Druckmaschinen AG, which may be registered in

certain jurisdictions, exclusively licensed through Linotype Library GmbH, a wholly owned

subsidiary of Heidelberger Druckmaschinen AG.

Futura

is a trademark of Bauer Types SA registered in the United States Patent and Trade-

mark Office and may be registered in some jurisdictions.

TrueType

is a trademark of Apple Computer, Inc. registered in the United States Patent and

Trademark Office and may be registered in certain jurisdictions.

All other product names are the property of their respective owners.

“Made for iPod”, “Made for iPhone”, and “Made for iPad” mean that an electronic accessory

has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and has

been certified by the developer to meet Apple performance standards. Apple is not respon-

sible for the operation of this device or its compliance with safety and regulatory standards.

Please note that the use of this accessory with iPod, iPhone, or iPad may affect wireless

performance.

Bluetooth

is a registered trademark of the Bluetooth SIG.

der license by QNX Software Systems Co.

All other brand names, product names, or trademarks belong to their respective holders.

2015 ZIH Corp.

Works with:

Certified by:

MIL-STD

810

ZQ500 Series User Guide

Document Conventions

The following conventions are used throughout this docu-

ment to convey certain information:

Cautions, Important, and Note

Caution • Warns you of the potential for electrostatic discharge.

Caution • Warns you of a potential electric shock situation.

Caution • Warns you of a situation where excessive heat could cause

a burn

Caution • Advises you that failure to take or avoid a specific action

could result in physical harm to you.

Caution • Advises you that failure to take or avoid a specific action

could result in physical harm to the hardware.

Important • Advises you of information that is essential to complete a

task.

Note • Indicates neutral or positive information that emphasizes or

supplements important points of the main text.

ZQ500 Series User Guide

Introduction to the ZQ500™ Series Printers

Thank you for choosing our Zebra

ZQ500™ Series Mobile

Printers. You will find these rugged printers will become a

productive and efficient addition to your workplace thanks

to their innovative design and state of the art features. Zebra

Technologies is the leader in industrial printers with world-

class support for all of your bar code printers, software, and

supplies.

This user’s guide gives you the information you will need

to operate the ZQ510 and ZQ520 printers. These print-

ers use some of the latest technologies such as Near Field

Communication (NFC) and Made for iPhone

(MFi). MFi print-

ers provide Apple co-processor (MFi) support which allows an

Apple device such as an iPhone or iPad

to authenticate and

connect over Bluetooth

These printers use CPCL and ZPL programming languages.

To create and print labels using the CPCL and ZPL languag-

es, refer to the Programming Guide for CPCL and ZPL (p/n

P1012728-008). See Appendix G for instructions on how to ac-

cess manuals on zebra.com.

ZQ500 Series Software Utilities:

• Zebra Net Bridge™ : printer configuration, fleet manage-

ment

• Zebra Setup Utility: single printer configuration, quick set-

• Zebra Designer Pro: label design

• Zebra Designer Drivers: Windows

driver

• OPOS Driver: Windows driver

• Multiplatform SDK

(These utilities can be found on the Zebra website at

http://www.zebra.com/us/en/support-downloads.html.

See Appendix G.)

ZQ500 Series User Guide

Unpacking and Inspection

• Check all exterior surfaces for damage.

• Open the media cover (refer to “Loading the Media” in the

Getting Ready to Print section) and inspect the media com-

partment for damage.

In case shipping is required, save the carton and all packing ma-

terial.

Reporting Damage

If you discover shipping damage:

• Immediately notify and file a damage report with the shipping

company. Zebra Technologies Corporation is not responsi-

ble for any damage incurred during shipment of the printer

and will not cover the repair of this damage under its warran-

ty policy.

• Keep the carton and all packing material for inspection.

• Notify your authorized Zebra re-seller.

ZQ500 Series Technology

The ZQ500 Series printers use several technologies made pop-

ular in other Zebra Mobile Printer product lines.

Smart Battery

The ZQ500 Series battery pack is a high capacity, smart Lithium

Ion battery that contains electronics which allow the printer to

monitor its operating parameters. Among these are the number

of charge cycles it has undergone and its date of manufacture.

Using these parameters, the printer’s software can monitor the

battery’s condition and alert the user when to recharge or remove

the battery from service.

Operating Temperature Charging Temperature Storage Temperature

-20

C to +55

(-4

F to 131

C to +40

(32

F to 104

-25

C to +65

(-13

F to 149

The ZQ510 and ZQ520 printers will only function properly with genuine

Zebra smart battery packs.

ZQ500 Series User Guide

The smart battery’s health has three states: GOOD, REPLACE,

and POOR. The battery health factor determines whether or not

the printer can operate and what is communicated to the user via

the display.

# of Charge Cycles Health Power-up Message

<300 GOOD None

>300 but <550 REPLACE “Battery Diminished

Consider Replacing” *

>550 but <600 REPLACE “Warning-Battery

Is Past Useful Life” *

>600 POOR “Replace Battery

Shutting Down” **

* Warning accompanied by one long beep.

** Warning will flash on and off accompanied by beeping at a

rate of once per second. After 30 seconds the printer will shut

down.

Printing Technology

The ZQ500 Series printers use the Direct Thermal method to

print human readable text, graphics and barcodes. It incorporates

a sophisticated print engine for optimal printing under all opera-

tional conditions.

Direct Thermal

Direct thermal printing uses heat to cause a chemical reac-

tion on specially treated media. This reaction creates a dark mark

wherever a heated element on the printhead comes in contact

with the media. Since the printing elements are arranged very

densely at 203 d.p.i. (dots per inch) horizontal and 200 d.p.i. ver-

tical, highly legible characters and graphic elements may be

created a row at a time as the media is advanced past the print-

head. This technology has the advantage of simplicity, as there

is no requirement for consumable supplies such as ink or ton-

er. However, since the media is sensitive to heat, it will gradually

loose legibility over long periods of time, especially if exposed to

environments with relatively high temperatures.

Note • Power down the printer before removing the battery to minimize

the risk of corruption.

ZQ500 Series User Guide

Thermal Shutdown

The ZQ500 Series printers have a thermal shutdown feature

whereby the printer hardware will detect a printhead over-tem-

perature condition at 65

C. The printer will automatically stop

printing until the printhead cools down to 60

C. Printing will then

recommence without a loss of label data or without any degrada-

tion of print quality.

QR Code

The QR barcode includes human readable text (URL) which

links the user to printer information and short videos on topics

such as buying supplies, features overview, loading media, print-

ing a configuration report, cleaning instructions, and accessory

information. (See Page 13 for each printer’s URL address.)

Made for iPhone (MFi)

ZQ500 Series printers support communication with Apple de-

vices running iOS 5 or later over a standalone Bluetooth 4.0 radio

and the BT3.0 radio included with the 802.11n (dual) radio.

Near Field Communication (NFC)

A passive NFC tag with the Bluetooth printer address will pro-

vide instant access to printer-specific information via an NFC-

enabled smartphone. The ZQ500 Series printers are also active

NFC devices that can not only collect information but exchange

that information with other compatible devices.

ZQ500 Series User Guide

ZQ500 Series Overview (ZQ510 Shown)

(Not present in Linerless.

Scraper present instead)

1. Platen Roller

2. Black Bar Sensor

3. Media Support Disks

4. Tear Bar

5. Media Cover Button

6. Media Cover

7. Printhead

8. Gap Sensor

9. Strap Post

10. USB Port

11. DC Input

12. Power Button

13. Control Panel

14. Belt Clip Opening

15. Select Button

16. Paper Feed Button

13 14

ZQ500 Series User Guide

XXXXXXXXXXXX

17. Bat ter y

18. Docking Contacts/Cover

19. QR Code

20. MAC Address/Bluetooth ID Labels

21. Mounting Points

22. Zebra Print Touch

Icon NFC)

Note: Tapping the Zebra Print Touch

icon with a Near Field

Communication (NFC) enabled smartphone will provide instant

access to printer-specific information. For more information about

NFC and Zebra products, go to

http://www.zebra. com/ nfc

Bluetooth pairing applications via NFC is also possible. Please see

Zebra Multi-platform SDK for more information.

Note: Scanning the QR code with a smartphone will provide printer-

specific information at www.zebra.com/zq510-info and

www.zebra.com/zq520-info.

ZQ500 Series User Guide

Getting Ready to Print

Battery

Installing the Battery

Important • Batteries are shipped in sleep mode to preserve their

maximum capacity while in storage prior to initial use. Plug in the AC

adapter (see Pg. 19) or insert the battery into the Smart Charger 2 or

Quad Charger (see Pg. 17) to wake it up before using for the first time.

1. Locate the battery compartment on the bottom of the

printer.

2. Insert the battery into the printer as shown in Figure 1. (It

is not possible to insert the pack in an incorrect orienta-

tion.)

3. Rock the battery into the compartment as shown until it

locks in place.

When the battery is first installed, the control panel indica-

tors may briefly turn on and then go off which indicates the

battery is not fully charged.

Figure 1: Installing the Battery (ZQ510 Shown)

XXXXXXXXXXXX

ZQ500 Series User Guide

Battery Safety

Caution • Avoid accidental short circuiting of any battery. Allowing

battery terminals to contact conductive material will create a short

circuit which could cause burns and other injuries or could start a

fire.

Important • Always refer to the Important Safety Information data

sheet shipped with each printer and the Technical Bulletin shipped

with each battery pack. These documents detail procedures to

ensure maximum reliability and safety while using this printer.

Important • Always dispose of used batteries properly. Refer to

Appendix E for more battery recycling information.

Caution • Use of any charger not approved specifically by Zebra for

use with its batteries could cause damage to the battery pack or the

printer and will void the warranty.

Caution • Do not incinerate, disassemble, short circuit, or expose to

temperatures higher than 65

C (149

F).

Charger Safety

Do not place any charger in locations where liquids or metallic

objects may be dropped into the charging bays.

ZQ500 Series User Guide

The Smart Charger-2 (SC2) is a charging system for use with

the 2-cell and 4-cell lithium-ion smart batteries used in the

ZQ500 Series printers.

Charging Status Indicators

The SC2 uses a LED indicator to indicate the charge state in

either Green, Yellow, or Amber as detailed below.

DC Power Input Indicator Battery Status

Present Green Battery not present

Present Green Fully charged

Present Yellow Charging

Present Amber Fault

Present Off Present and Battery

Health = POOR

There will also be a battery charging graphic to indicate that

this LED is the charging status indicator .

Battery Health Indicator

The SC2 features a tri-color (Yellow/Green/Amber) LED to in-

dicate the health of the battery pack. An evaluation of the bat-

tery health begins upon insertion of the battery in the charger

and results in the appropriate LED being illuminated as shown

below. The LED will remain illuminated as long as input power

is applied.

Battery Indicator Health Status

None or non-smart Off

Smart battery present Green GOOD

Smart battery present Yellow CAPACITY DIMINISHED

Smart battery present Flashing yellow PAST USEFUL LIFE

Smart battery present Amber UNUSABLE-REPLACE

(discard per Instructions in

Appendix E

Note • For detailed information on the SC2, refer to the

Smart Charger 2 User Guide (p/n P1040985-001).

Smart Charger-2 (SC2) Single Battery Charger (P1031365-063)

ZQ500 Series User Guide

Figure 2: Smart Charger-2 (SC2)

Height Width Length

65.1 mm (2.56 in.) 101.5 mm (4 in.) 120.9 mm (4.75 in.)

SC2 Dimensions

Charge Status Icon Health Status Icon

Model UCLI72-4 Quad Charger (AC18177-5)

The UCLI72-4 Quad Charger is designed to charge up to four (4)

ZQ500 Series battery packs simultaneously. Batteries must be re-

moved from the printer to be charged in the Quad Charger.

1. Ensure that the charger has been installed properly per the

Quad Charger instruction manual. Ensure that the power indi-

cator on the front panel is on.

2. Plug a battery pack into any one of the four charging bays as

shown in Figure 3, noting the orientation of the battery pack.

Slide the battery pack into the charging bay until it stops and

then rock the battery pack back until it snaps into place. The

amber indicator directly under the battery being charged will

turn on if the battery is properly inserted.

Smart Battery

Charge Status

LED Indicator

Health Status

LED Indicator

ZQ500 Series User Guide

Quad Charger Cycle Times :

Battery Status Standard Pack Extended Pack

Battery 80% Charged <2 Hrs. <4 Hrs.

Battery Fully Charged < 3 Hrs. <5 Hrs.

Note • These times are for completely discharged batteries.

The indicators under the battery will allow you to monitor the

charging process per the table below:

Amber Green Battery Status

On Off Charging

On Flashing

80% charged (O.K.

to use)

Off On Completely Charged

Flashing Off Fault-Replace

Battery

Important • A fault condition is caused by a problem with the battery.

The charger may indicate a fault because the battery is too hot or cold

to charge reliably. Try to charge the battery again when it returns to the

room’s ambient temperature. If the amber indicator starts flashing on

the second attempt, the battery should be discarded. Always dispose of

batteries in a proper manner as described in Appendix F.

Figure 3: Quad Charger

Charger Bay

Amber

Indicator

Green

Indicator

Power Indicator

Power Supply

1. Slide Battery Pack

into Charger bay.

2. Rock Battery Pack into place.

ZQ500 Series User Guide

Battery packs which are only partially discharged will take less

time to reach their charged state. Batteries which have reached

80% of their charge capacity may be used, however, it is rec-

ommended that you allow the batteries to reach a full charge to

maintain maximum battery life.

The UCLI72-4 Quad Charger has a safety feature which stops charging a

battery after six hours regardless of its charge state. If not fully charged,

it might be indicative of a battery that needs to be replaced.

Use care when installing the UCLI72-4 Quad Charger so that you do not

block the ventilating slots on the top and bottom covers. Ensure that the

charger is plugged into a power source which will not accidently be

turned off if you will be charging batteries overnight.

AC Power Adapter (p/n P1031365-024)

Figure 4: Charging the Battery Pack with the AC Power Adapter

AC Adapter

DC Input

AC Power Cord

(varies with

geographic

location)

ZQ500 Series User Guide

Vehicle Cradle

The ZQ500 Series Vehicle Cradle provides a means to mount a

ZQ510 and ZQ520 printer in a vehicle while at the same time pro-

viding charging power to the battery. The Vehicle Cradle features

USB connectivity to allow the user to connect a laptop or tablet

to the cradle.

Battery Eliminator/Battery Eliminator Vehicle Cradle

The ZQ500 Series Battery Eliminator allows a vehicle based

mobile printer user to operate the printer without the use of a

battery. The Battery Elimnator Vehicle Cradle enables the user

to mount a ZQ500 Series printer in a vehicle without the use of a

battery.

4-Bay Power Station

The ZQ500 4-Bay Power Station allows a total of four (4) ZQ510

or ZQ520 printers to be docked and charged. The Power Station

provides battery charging power while still maintaining all of the

printer’s functionality.

Note • For detailed information on accessories, refer to the ZQ500VC

User Guide (P1071204-001), the ZQ500 4-Bay Power Station User Guide

(P1071266-001), the Battery Eliminator User Guide (P1071365-001), and

the Battery Eliminator Cradle User Guide (P1073631-001).

• Open the protective cover on the printer to expose the DC

input charger jack.

• Connect the appropriate AC power cord for your location to

the adapter and then plug the power cord into an AC recep-

tacle.

• Plug the barrel plug from the AC adapter into the charger

jack on the printer.

• The printer will power up and begin charging. The printer

can be left on or turned off at this point. Charging will contin-

ue in either state.

Note • Batteries are shipped in sleep mode to preserve their maximum

capacity while in storage prior to initial use. Plug in the AC adapter (see

Pg. 19) or insert the battery into the Smart Charger 2 or Quad Charger (see

Pg. 17) to wake it up before using for the first time.

While it’s possible to charge the battery when using the printer, charge

times will increase under this condition.

ZQ500 Series User Guide

Before docking the printer on either the Vehicle Cradle or the

4-Bay Power Station, you must remove the docking contacts cov-

er located on the bottom of the printer. To remove the cover, first

remove the battery, and then use a small screwdriver or coin to

detach the cover and expose the docking contacts.

XXXXXXXXXXXX

Figure 5: Docking and Un-Docking the Vehicle Cradle

Figure 6: Docking and Un-Docking the 4-Bay Power Station

ZQ500 Series User Guide

Loading the Media in the ZQ500 Series Printers

The ZQ500 Series printers are designed to print either continu-

ous (receipt) media or label stock.

Loading Media Procedure

1. Open the printer (Refer to Figure 7).

• Press the Media Cover Button on the side of the printer as

shown in “1” below. The Media Cover will open automatical-

ly.

• Rotate the Media Cover back completely as shown in “2”, ex-

posing the media compartment and adjustable media sup-

ports.

Figure 7: Opening the Printer

Media Cover

Button

Media

Compartment

Media Supports

ZQ500 Series User Guide

2. Pull the media supports apart as shown in Figure 8 be-

low. Insert the roll of media (in the orientation shown) between

the supports and let the supports secure the media in place. The

supports will adjust themselves to the width of the media, and

the media roll should be able to spin freely on the supports.

Figure 8: Loading Media

3. Close the Media Cover until it clicks into place and the me-

dia will advance as shown .

Note • Please refer to the Programming Guide (P1012728-xxx) for

information on changing the setting to adjust the media feed length via a

Set-Get-Do (SGD).

ZQ500 Series User Guide

Operator Controls

The ZQ510 and ZQ520 feature a control panel with buttons for

the Power On/Off and Media Feed functions, as well as a display

for providing information regarding printer functions (Fig. 9). The

menu displays a single row of icons used to indicate printer sta-

tus. The LCD also displays acknowledged alerts and non-acknow-

leged alerts. Acknowledged alerts have a single response option

which requires the user to press the “Select” button.

Figure 9: Control Panel

Printer Status Icons

Indicates the status of several printer

functions

Select Button

Press to select a menu

choice on the LCD

Power Button

Press to turn unit on.

Press again to turn

unit off.

Feed Button

Press to advance the media one

blank label or a software deter-

mined length of journal media.

Printer Status Icons

Bluetooth

WiFi Connection

WiFi Signal

Strength

Error

Data

Media

Cover Open

Battery

Battery Eliminator

Power Save Mode

Draft Mode

ZQ500 Series User Guide

Icons for Power Save Mode and Draft Mode are also dis-

played on the control panel in place of the Media Out Icon. When

the printer is in Power Save Mode and is not in a media out con-

dition, the Power Save icon shall display. When the printer is in

Power Save Mode and also in a media out condition, the Media

Out icon will be displayed instead of the Power Save icon. This is

due to the fact that the printer is not running when there is a media

out condition. If the printer is in both Power Save Mode and Draft

Mode, the Power Save icon will be displayed.

When the printer is in Draft Mode due to a user setting, the Draft

Mode icon will be displayed. However, when the printer is in Draft

Mode and in a media out condition, the blinking Media Out icon

will be displayed.

Buttons

The User has the ability to use the three button interface on the

ZQ510 and ZQ520 with the following Power Up and Run Time se-

quences.

Power Up Sequences

Sequence

Function Keys Button

1 Two Key Report Hold down Feed button

while pressing the Power

button

2 Cong Label then

Network Label

Hold down Select button

while pressing the Power

button

3 Forced Download Hold down the Select and

Feed buttons while pressing

the Power button

4 Causes the unit to

turn on or o or to

enter Sleep Mode

Power Button

ZQ500 Series User Guide

Run Time Sequences without LED Flashes

Sequence # Function Keys Button

1 Two-key and ZPL

Cong

Hold down Feed

button and Select

button for 3 seconds

2 Repeated Feed

Events

Feed button

3 Wake (if in Sleep

Mode)

Power button or

Select button

LED’s

The ZQ500 Series printers feature a tri-colored LED ring locat-

ed around the Power button which shows the state of the battery

during charging processes (as shown below).

Power On/Charged Battery

Power On/Battery Eliminator Plugged In

Battery Charging (Amber LED Ring)

Sleep Mode & Charging (Blinking Amber LED

Ring)

Sleep Mode (Blinking Green LED Ring)

Battery Fault (Red LED Ring)

Alerts

The control panel has the ability to display various alerts to the

user in the form of Acknowledged Alerts, Non-Acknowledged

Alerts, and Error Alerts.

An Acknowledged Alert displays over the printer status icons

and requires user input to be cleared, i.e. press the Select button

to clear such an alert.

(( ))

BATTERY LOW

LED showing

battery fault

Acknowledged

Alert

(( ))

ZQ500 Series User Guide

A Non-Acknowledged Alert also displays over the printer status

icons, but in this case it does not require user input to be cleared.

The alert will automatically be cleared after being displayed for

five (5) seconds.

Error Alerts also appear over the printer status icons and require

no user input via the front panel to be cleared, but they do require

the user clearing the error condition by other means. The Error

Alert will remain on the display until the error condition is cleared.

Power Saving Features

The ZQ500 Series printers have a few key features designed to

extend the life of the battery. These features are described below.

Sleep Mode

The Sleep Mode feature is a way the printer conserves battery

life whereby the printer will automatically go into a “sleep” state

after two (2) minutes of inactivity. When the printer is in this state

there will be no content displayed on the LCD in addition to no

backlight. The printer will indicate Sleep Mode by a slow blinking

green LED ring around the Power Button (See Page 26).

If the Power Button is pressed for less than three (3) sec-

onds (<3), then the printer will enter Sleep Mode.

If the Power Button is pressed for more than three (3) seconds

(>3), then the printer will power down completely.

In order to “wake up” the printer, the user must press the Power

or Select buttons for less than three (3) seconds, or the print-

er will wake up on its own when communication is initiated via

Bluetooth. (Wake On Bluetooth is only supported in BT 4.0 radio,

not in the Dual Radio unit.) If the Power Button is pressed for more

than three (3) seconds, the printer will wake up and shut down

completely.

To enable or disable Sleep Mode, send the p ow er.sle ep.e n-

able command to the printer using Zebra Setup Utilities (ZSU)

and set it to either “on” or “off”. (The default setting is “on”.) To set

the time after which the printer will enter Sleep Mode, send the

p ow er.slee p.ti m eo ut (in seconds) to the printer using the ZSU.

ZQ500 Series User Guide

Power Save Mode

Power Save Mode refers to a state the printer will enter when

the battery is under duress. Under normal operation with a

healthy fully charged battery, the printer will load the entire print-

head while printing a line of data.

As the battery’s health declines (due to low voltage or cold tem-

perature) the printer will change its printing strategy in a way that

breaks up the print line into smaller segments that it can print

safely without shutting down the battery. In this mode the user

may experience slower printing.

The Power Save icon will be displayed on the LCD as this is

occurring and the printer may have an audible sound change due

to the altered motor step rate while in this mode.

Draft Mode

The user can configure the printer to print in Draft Mode via

SGD command media.draft _ mode (default is “off”), which op-

timizes the printer for text-only printing. While in Draft Mode, print

speed increases from 4 inches per second (ips) to 5 ips with ap-

proximately a 22% reduction in optical density. When a printer is

in this user setting, a Draft Mode icon will be displayed. If the

printer is in both Power Save mode and Draft Mode, the Power

Save icon will display. If the printer is in Draft Mode during a me-

dia out condition, the blinking Media Out icon will be displayed.

Note • For an explanation and a list of all SGD commands, please refer to

the Programming Guide (p/n P1012728-xxx) at:

http://www.zebra.com/us/en/support-downloads.html

Note • For detailed information on sending SGD commands to the printer

using Zebra Setup Utilities, please refer to the Wireless Configuration for

802.11n and Bluetooth Radios for Link-OS Mobile Printers (p/n P1048352-

001) at: http://www.zebra.com/us/en/support-downloads.html

Note • Draft Mode printing is optimized for printing receipts comprised of

text only with no reverse image, black fill or barcodes present. Draft Mode

is designed to operate at temperatures between ambient and the maximum

thermal range of the printer.

ZQ500 Series User Guide

Connecting the Printer

The printer must establish communications with a host terminal

which sends the data to be printed. Communications

occur in four (4) basic ways:

• ZQ500 Series printers can communicate by cable via either

a standard USB 2.0 or micro USB protocols. USB drivers are in-

cluded in the Zebra Designer Driver which can be downloaded

from www.zebra.com/drivers.

• By means of a wireless LAN (Local Area Network) per

802.11 specifications. (Optional)

• By means of a Bluetooth short range radio frequency link.

• WinMobile®, Blackberry®, and Android® devices use

standard Bluetooth protocol.

• ZQ500 Series printers are compatible with iOS devices,

therefore printing via Bluetooth to an Apple® device is possi-

ble.

Verify Printer is Working

Before you connect the ZQ500 Series printer to your computer,

make sure that the printer is in proper working order. You can do

this by printing a configuration label using the “two key” method.

If you can’t get this label to print, refer to the “Troubleshooting”

section of this manual.

Printing a Configuration Label

1. Turn the printer off. Load the media compartment with

journal media (media with no black bars printed on the back).

2. Press and hold the Feed Button.

3. Press and release the Power button and keep the Feed

button pressed. When printing starts, release the Feed button.

The unit will print a line of interlocking “x” characters to ensure

all elements of the print head are working, print out the version of

software loaded in the printer, and then print the report.

The report indicates model, serial number, baud rate, and more

detailed information on the printer’s configuration and parameter

settings. (Refer to the Troubleshooting section for sample print-

outs and a further explanation on how to use the configuration la-

bel as a diagnostic tool.)

ZQ500 Series User Guide

Figure 10: Cable Communication with PC

LAN

The small 5-pin connector on the USB cable plugs into the

printer, and the connectors are keyed to ensure correct align-

ment. Do not try to force the cable if it does not plug in as this

could damage the pins.

The other end of the cable plugs into the USB port on a com-

puter as shown in Figure 10. The ZQ500 Series printers are

configured with the USB Open HCI interface allowing them to

communicate with Windows

based devices.

USB drivers are included in the Zebra Designer Driver which

can be downloaded from the Zebra website.

Cable Communication

Caution • The printer should be turned off before connecting or

disconnecting a communication cable.

The standard cable connection for the ZQ500 Series printers is

USB. The USB port provides 500mA to the A/B port when in host

mode and can connect a printer to a PC via a Type A plug to Micro

B plug. The cable has a plastic twist lock cap that provides strain

relief and locks the cable into the printer housing (see below).

Refer to Appendix A for part numbers.

USB Communications Cable

to PC

Twist Lock. Rotate

in a clockwise direction

to lock cable in place.

ZQ500 Series User Guide

Wireless Communications with Bluetooth

Bluetooth is a worldwide standard for the exchange of data be-

tween two devices via radio frequencies. This form of point- to-

point communication does not require access points or other

infrastructure. Bluetooth radios are relatively low powered to help

prevent interference with other devices running at similar radio

frequencies. This limits the range of a Bluetooth device to about

10 meters (32 feet). Both the printer and the device it communi-

cates with must follow the Bluetooth standard. Other than con-

ditions specified elsewhere in this manual, only one of the radio

options can be installed in the printer at one time and the anten-

na used for these transmitters must not be co-located or must not

operate in conjunction with any other antenna.

Bluetooth Networking Overview

Each Bluetooth enabled ZQ500 Series printer is identified by

a unique Bluetooth Device Address (BDADDR). This address re-

sembles a MAC address whereby the first three bytes are ven-

dor, and the last three bytes are device (e.g. 00:22:58:3C:B8:CB).

This address is labeled on the back of the printer via a barcode

for ease of pairing. (See Page 34.) In order to exchange data, two

Bluetooth enabled devices must establish a connection.

Bluetooth software is always running in the background, ready

to respond to connection requests. One device (known as the

master or the client) must request/initiate a connection with an-

other. The second device (the slave or the server) then accepts or

rejects the connection. A Bluetooth enabled ZQ500 Series printer

will normally act as a slave creating a miniature network with the

terminal sometimes referred to as a “piconet”.

Discovery identifies Bluetooth devices that are available for pair-

ing whereby the master device broadcasts a discovery re- quest

and devices respond. If a device is not discoverable, the master

cannot pair unless in knows the BDADDR or has previously paired

with the device.

Bluetooth 2.1 or higher uses Security Level 4 Secure Simple

Pairing (SSP), a mandatory security architecture that features four

(4) association models: Numeric Comparison, Passkey Entry, Just

Works (no user confirmation), and Out of Band (pairing info trans-

mitted OOB, e.g. via Near Field Communication).

ZQ500 Series User Guide

Figure 11: Bluetooth Security Modes

Security Mode 1

If a BT>/= 2.1 device is pairing

with a BT</= 2.0 device, it falls

back to BT 2.0 compatibility

mode and behaves the same as

BT 2.0. If both devices are BT

>/= 2.1, Secure Simple Pairing

must be used according to the

BT spec.

Security Mode 2

If a BT >/= 2.1 device is pairing

with a BT </= 2.0 device, it falls

back to BT 2.0 compatibility

mode and behaves the same as

BT 2.0. If both devices are BT

>/= 2.1, Secure Simple Pairing

must be used according to the

BT spec.

Security Mode 3

If a BT >/= 2.1 device is pairing

with a BT </= 2.0 device, it falls

back to BT 2.0 compatibility

mode and behaves the same as

BT 2.0. If both devices are BT

>/= 2.1, Secure Simple Pairing

must be used according to the

BT spec.

Security Mode 4: Simple Secure Pairing

Simple Secure Pairing: a new security architecture introduced supported in BT >= 2.1.

Service-level enforced, similar to mode 2. Mandatory when both devices are BT >= 2.1.

There are four association models currently supported by mode 4. Security requirements for

services must be classified as one of the following: authenticated link key required, unauthen-

ticated link key required, or no security required. SSP improves security through the addition

of ECDH public key cryptography for protection against passive eavesdropping and man-in-

the-middle (MITM) attacks during pairing.

Numeric Comparison Passkey Entry Just Works Out of Band (OOB)

Designed for situation

where both devices are

capable of displaying

a six-digit number and

allowing user to enter

“yes” or “no” response.

During pairing, user

enters “yes” if number

displayed on both devic-

es matches to complete

pairing. Differs from

the use of PINs in

legacy (BT<=2.0)

pairing because the

number displayed for

comparison is not used

for subsequent link key

generation, so even if it

is viewed or captured by

an attacker, it could not

be used to determine

the resulting link or

encryption key.

Designed for situation

where one device has

input capability but no

display (e.g. keyboard),

while other device has

a display. The device

with a display shows a

six-digit number, then

the user enters this

key on the device with

input. As with numeric

comparison, the six-dig-

it number is not used in

link key generation.

Designed for situation

where one (or both) of

the pairing devices has

neither a display nor

keyboard for entering

digits (e.g. Bluetooth

headset). It performs

authentication step 1

in the same manner as

as numeric compar-

ison, but the user

cannot verify that both

values match, so MITM

(man-in-the-middle) pro-

tection is not provided.

This is the only model

in SSP that does not

provide authenticated

link keys.

Designed for devices

that support a wireless

technology other than

Bluetooth (e.g. NFC)

for the purposes of

device discovery and

cryptographic value

exchange. In the case

of NFC, the OOB model

allows devices to pair

securely by simply tap-

ping one device against

the other, followed by

the user accepting the

pairing via a single

button push. Security

against eavesdropping

and MITM attacks is

dependant on the OOB

technology.

Each mode, except for Just Works, has Man-In-The-Middle

(MITM) protection, meaning no third device can view the data be-

ing passed between the two devices involved. The SSP mode is

usually negotiated automatically based on the capabilities of both

the master and slave. Lower security modes can be disabled via

the bluetooth.minimum _ security _ mode SGD. The

bluetooth.minimum _ security _ mode SGD sets the lowest

security level at which the printer will establish a Bluetooth con-

nection. The printer will always connect at a higher security lev-

el if requested by the master device. To change the security

mode and security settings in the ZQ510 printer, use Zebra Setup

Utilities.

ZQ500 Series User Guide

Figure 12: Bluetooth Minimum Security Modes

BT Version of Master Device (>2.1)

bluetooth.minimum_security_mode=1

Secure Simple Pairing

Just Works/Numeric Comparison

bluetooth.minimum_security_mode=2

Secure Simple Pairing

Just Works/Numeric Comparison

bluetooth.minimum_security_mode=3

Secure Simple Pairing

Numeric Comparison

bluetooth.minimum_security_mode=4

Secure Simple Pairing

Numeric Comparison

bluetooth.bluetooth_PIN

Not Used

bluetooth.minimum _ security _ mode sets the lowest security

level at which the printer will establish a Bluetooth connection. The

printer will always connect at a higher security level if requested by the

master device.

The ZQ500 Series printers also feature bonding for Bluetooth.

The printer caches pairing info so devices stay paired through

power cycles and disconnects. This eliminates the need to re-

pair on every connection establishment.

The bluetooth.bonding SGD is on by default.

Note • For detailed information on Bluetooth, please refer to the

Bluetooth Wireless User Guide (P1068791-001) at:

http://www.zebra.com/us/en/support-downloads.html

In addition, the ZQ500 Series printers support Near Field

Communication (NFC) technology. Using the “Print Touch” fea-

ture located on the side of the printer, end-users can automati-

cally connect via Bluetooth from a handheld device that supports

NFC technology. The NFC tag has the printer’s BDADDR encod-

ed in a URL on the tag. Simply touching the NFC handheld device

to the “Print Touch” icon on the printer will connect and pair the

handheld device to the printer.

ZQ500 Series User Guide

WLAN Overview

ZQ500 Series printers can be equipped with a Dual Radio op-

tion, meaning a radio that uses both the industry standard 802.11

protocols and Bluetooth 3.0. All radios units are shipped with

the 802.11n radio enabled (default) and the BT radio disabled.

However, users have the option to enable BT if they wish to use

the dual feature. They will have the FCC ID number on the serial

number label on the back of the unit.

• ZQ500 Series Wireless Network Printers with the Zebra

802.11 WLAN radio module can be identified by the text

“Wireless Network Printer” on the serial number label on the back

of the printer.

• These printers allow communication as a node within a wire-

less local area network (WLAN). Methods of establishing commu-

nications to the printer will vary with each application.

More information and LAN configuration utilities are included

in the Zebra Net Bridge™ program (version 2.8 and later). Zebra

Setup Utilities (ZSU) can also be used to configure WLAN com-

munications settings. Both Net Bridge and ZSU may be download-

ed from the Zebra Web site.

In order to obtain the Bluetooth address or the Wireless LAN

address, use a mobile computer to scan the Bluetooth barcode

or the WLAN barcode on the bottom of the printer where shown

in Figure 13.

Figure 13: BT/WLAN Communications

XXXXXXXXXXXX

Wireless LAN Barcode

Bluetooth Barcode

ZQ500 Series User Guide

Setting Up the Software

ZQ500 Series printers use Zebra’s CPCL and ZPL Programming

languages which were designed for mobile printing applications.

CPCL and ZPL are fully described in the ZPL Programming Guide

(p/n P1012728-008) available on-line at www.zebra.com/manuals.

You can also use Designer Pro, Zebra’s Windows

based label

creation program which uses a graphical interface to create and

edit labels in either language.

Refer to Appendix G for tips on downloading the Designer Pro

application from Zebra’s Web site.

Note • The ZQ500 Series printers ship in default CPCL/Line Mode.

Designing Labels/Receipts

The following examples provide guidelines for designing la-

bels/receipts for the ZQ500 Series printers, specifically for Gap

Media, Black Bar Media and Journal Media. The illustrations for

each media type define recommended tolerances, keep-out zones

and safe printing zones designed to avoid any vertical registra-

tion issues during printing. Dimensions are determined based on

product registration capabilities and Zebra supplies group media

tolerances.

Gap Media

ZQ500 Series User Guide

Black Bar Media

Journal Media

ZQ500 Series User Guide

Near Field Communication (NFC)

Much like Bluetooth and Wi-Fi technologies, Near Field

Communication (NFC) allows wireless communication and data

exchange between digital devices like smartphones. Yet NFC uti-

lizes electromagnetic radio fields while technologies such as

Bluetooth and Wi-Fi focus on radio transmissions instead.

NFC is an offshoot of Radio Frequency Identification (RFID), with

the exception that NFC is designed for use by devices within close

proximity to each other, i.e. a smartphone and a ZQ500 Series

printer. NFC allows these devices to establish communication

with each other by touching them together or bringing them into

proximity, usually no more than 7.62 centimeters (3 inches). Three

forms of NFC technology exist: Type A, Type B, and FeliCa. All are

similar but communicate in slightly different ways. FeliCa is com-

monly found in Japan.

Devices using NFC may be

active or passive. A passive device,

such as a ZQ500 Series printer with an NFC tag, contains informa-

tion that other devices can read but does not read any information

itself.

Print Quality Comparisons

The following two (2) print quality charts illustrate print quali-

ty optimization on a per media basis. The results reflected in the

charts were achieved printing at Speed 3, which is the default

print speed used for the best “out of box” experience. The me-

dia used in the testing are Zebra-approved media detailed in the

ZQ500 Series product specification. Tone settings (i.e. lighter vs.

darker) will vary depending on the media in order to achieve opti-

mal print quality as indicated in the charts.

Media Type

10003208P - 2.4 mil Journal

10019071 - 6.2 mil Label

10019072 - 3.2 mil Journal

19919067 - 3.1 mil PolyPro

10019068 - 5.3 mil Tag

10019069 - 3.2 mil Hi-Temp

10019070 - Linerless

Code 39

Speed Speed Speed SpeedTone Tone Tone Tone

Code 128 Code 39V Code 128V DataMatrix

Speed Tone

DataMatrix-10 mil

Speed Tone

Media Type

10006224 - 2.4 mil Journal

10009194 - 6.2 mil Label

LD-R4KN5B - 3.2 mil Journal

10001964 - 3.8 mil PolyPro

10020056 - 5.3 mil Tag

10001965 - 3.2 mil Hi-Temp

10022870 - Linerless

Code 39

Speed Speed Speed SpeedTone Tone Tone Tone

Code 128 Code 39V Code 128V

DataMatrix

Speed Tone

DataMatrix-10 mil

Speed Tone

-20

ZQ510

ZQ520

ZQ500 Series User Guide

Figure 14: Near Field Communication (NFC) Pairing

http://www.zebra.com/nfc

Note • Tapping the Zebra Print Touch

icon with a Near Field

Communication (NFC) enabled smartphone will provide instant access to

printer-specific information. For more information about NFC and Zebra

products, go to http://www.zebra.com/nfc.Bluetooth pairing applications

via NFC is also possible. Please see Zebra Multi-platform SDK for more

information.

An active device, such as a smartphone, can read the informa-

tion on the printer’s NFC tag, but the tag itself does nothing ex-

cept transmit the info to authorized devices.

Active devices can read information and send it. An active NFC

device, like a smartphone, would not only be able to collect in-

formation from NFC tags, but it would also be able to exchange

information with other compatible phones or devices. An active

device could even alter the information on the NFC tag if autho-

rized to make such changes. To ensure security, NFC often es-

tablishes a secure channel and uses encryption when sending

sensitive information.

ISO Tags Supported by Active NFC in ZQ500 Series Printers

• ISO 14443A

• ISO 14443B

• ISO 15693

• ISO 18000-3

• ISO 18092

ZQ500 Series User Guide

ZQ500 Series Accessories

Belt Clip

The ZQ510 and ZQ520 printers come with a plastic Belt Clip

(p/n P1063406-040) as a standard feature.

To use:

1. Slide the plastic Belt Clip securely onto your belt (Fig. 15).

2. Insert the hook on the belt clip into the opening of the

printer’s front bumper as shown.

Figure 15: Using the Belt Clip

Hand Strap

The ZQ500 Series Hand Strap accessory (p/n BT16899-1) attach-

es to the front posts of the printer to provide the user with a con-

venient and secure method of carrying the printer. To attach the

Hand Strap to the printer:

1. Attach one swivel snap hook to its corresponding post on

the front of the printer (Fig. 16).

2. Attach the opposite end of the strap to its corresponding

post on the front of the printer where shown.

Figure 16: Using the Hand Strap

Strap Post

Swivel Snap Hook

ZQ500 Series User Guide

Shoulder Strap

A Shoulder Strap accesory (p/n P1063406-035 ) is also offered

to provide another option for comfortably carrying the ZQ510 and

ZQ520 printers. Similar to the Hand Strap, the shoulder strap at-

taches to the two (2) strap posts on the front of the printer via

rugged swivel snap hooks as shown in Fig. 17. The strap is easily

adjustable up to 56 inches from end to end.

Figure 17: Using the Shoulder Strap

ZEBRA

ZQ520

Strap Post

Swivel Snap Hooks

Adjustable Clip

Soft Case

The ZQ500 Series printers have an environmental Soft Case op-

tion (P1063406-037/-038) that helps protect the printer, while also

allowing the user to carry it from their belt. The paper path is left

open to maintain printing capability and the controls are visible

and accessible while in the case. D-Ring connectors allow for at-

tachment to the shoulder strap option.

ZQ500 Series User Guide

Figure 18: Using the Exoskeleton

Exoskeleton

In order to provide extreme ruggedness for the ZQ500 Series

printers, they come with an optional hard case, or “Exoskeleton”

(p/n P1063406-043/-044). This case features a clam shell design

whereby the printer is placed securely inside and the Exoskeleton

is clamped shut. The Exoskeleton comes with a shoulder strap for

easy portability.

All printer ports are inaccessible while the printer is in the hard

case, but the printer control buttons can still be used (Fig. 18).

The user will also be able to mount and charge the printer on the

ZQ500 Series Vehicle Cradle and 4-Bay Power Station while in the

hard case.

Note • Since linerless printers don’t have the reverse tear bar feature

which allows media to be torn both upwards and downwards, it is

recommended that linerless printers not be used with the Exoskeleton.

Linerless media can only be torn down and the Exoskeleton is not resistant

to the adhesive of the linerless media.

ZQ500 Series User Guide

Mag Card Reader

The ZQ500 Series printers can be equipped with optional

Magnetic Stripe reader (p/n P1063406-021/P1072539-014). The

magnetic stripe card reader allows the user to swipe magnetic

stripe cards (i.e bank cards, AAMVA and JIS card data format)

through a slot in the printer and then read and process the data

contained in the card. The Mag Card reader is capable of reading

all three (3) tracks simultaneously, but can be configured to read

two (2) tracks if de-sired. The reader also features an audio

indicator to alert users of a successful card swipe. The Mag Card

reader can be encrypted by working with Zebra’s Professional

Services team and getting a key loaded.

The Mag Card reader is installed by removing the existing front

bumper of the printer and replacing it with the Mag Card reader

(as illustrated in Fig. 19 below).

Figure 19: Installing the Mag Card Reader

3. 4.

Bi-directional

swiping capability

T4.7 +/- 1 in. lb.

Note • For a complete list of accessories, see ZQ500 Series Accessories

on Page 61.

ZQ500 Series User Guide

Preventive Maintenance

Extending Battery Life

• Never expose the battery to direct sunlight or temperatures

over 40° C (104° F) when charging.

• Always use a Zebra charger designed specifically for Lithium-

Ion batteries. Use of any other kind of charger may damage the

battery.

• Use the correct media for your printing requirements. An au-

thorized Zebra re-seller can help you determine the optimum me-

dia for your application.

• If you print the same text or graphic on every label, consider

using a pre-printed label.

• Choose the correct print darkness, and print speed for your

media.

• Use software handshaking (XON/XOFF) whenever possible.

• Remove the battery if the printer won’t be used for a day or

more and you’re not performing a maintenance charge.

• Consider purchasing an extra battery.

• Remember that any rechargeable battery will lose its ability

to maintain a charge over time. It can only be recharged a finite

number of times before it must be replaced. Always dispose of

batteries properly. Refer to Appendix E for more information on

battery disposal.

General Cleaning Instructions

Caution • Avoid possible personal injury or damage to the printer. Never

insert any pointed or sharp objects into the printer. Always turn off the

printer before performing any cleaning procedures. Use care when

working near the tear bars as the edges are very sharp.

Warning • The printhead can get very hot after prolonged printing. Allow

it to cool off before attempting any cleaning procedures.

Only use a Zebra cleaning pen (not supplied with the printer) or a cotton

swab with 90% medical grade alcohol for cleaning the printhead.

Caution • Use only cleaning agents specified in the following tables.

Zebra Technologies Corporation will not be responsible for damage

caused by any other cleaning materials used on this printer.

ZQ500 Series User Guide

ZQ500 Series Cleaning

Area Method Interval

Printhead Use a Zebra cleaning pen

to swab the thin gray line

on the printhead, cleaning

the print elements from the

center to the outside edges

of the printhead.

After every five rolls of

media (or more often,

if needed). When using

linerless type media,

cleaning is required after

every roll of media.

Platen Surface

(Linered)

Rotate the platen roller and

clean it thoroughly with a

fiber-free swab, or lint free,

clean, damp cloth lightly

moistened with medical

grade alcohol (90% pure or

better) (Fig. 20a/Fig. 20b).

After every five rolls of

media (or more often, if

needed)

Platen Surface

(Linerless)

Rotate platen roller and

clean with a fiber-free swab

and 1 part liquid soap

(Palmolive or Dawn) and 25

parts water. Use pure water

to clean after soap/water

mixture.

Clean platen only if there

is an issue during printing,

i.e. media not releasing

from the platen. (*See Note

below.)

Scraper (Linerless Units

Only)

Use adhesive side of media

to clean scraper on linerless

units. (Fig. 20b)

After every five rolls of

media (or more often, if

needed).

Tear Bars Clean thoroughly with 90%

medical grade alcohol and a

cotton swab. (Fig. 20a)

As needed

Printer Exterior Water-dampened cloth or

90% medical grade alcohol

wipe.

As needed

Printer Interior Gently brush out printer.

Ensure the Bar Sensor and

Gap Sensor windows are

free of dust. (Fig. 20a)

As needed

Interior of units with

Linerless Platens

Clean thoroughly with 90%

medical grade alcohol and

a fiber-free swab. (See Fig.

20b for specific target areas

for interior cleaning.)

After every five rolls of

media (or more often, if

needed).

Note: This is an emergency procedure only to remove foreign contaminates (oils,

dirt) from the platen that can damage the printhead or other printer components.

This procedure will shorten or even exhaust the linerless platen’s useable life. If

the linerless media continues to jam after cleaning and feeding 1 to 2 meters (3 to

5 feet) of media, replace the platen.

ZQ500 Series User Guide

Figure 20a: Cleaning the ZQ500 Series Printers (Linered)

Platen Roller

Gap Sensor

Bar Sensor

Printhead

Elements

Tear Bar

Figure 20b: Cleaning the ZQ500 Series Printers (Linerless)

Media Support Disks

Media Supports

Printer Frame

Scraper

Platen Roller

Platen Holder

Printhead

Elements

ZQ500 Series User Guide

Troubleshooting

Front Control Panel

If the printer is not functioning properly, refer to the table below

to determine the state of the LED indicator ring located around the

Power button.

Green Yellow Red Indication

Solid Off Off Charged Battery

Battery Eliminator

in Use

Off Solid Off Battery Charging

Blinking Off Off Sleep Mode

Off Off Solid Battery Fault

Printer Status Indicators

The printer’s control panel displays multiple icons which indi-

cate the status of various printer functions. Check the indicator

status and then refer to the Troubleshooting topic referenced on

the following pages to resolve the problem.

Icon Status Indication

On Bluetooth link established

Grayed Out Inactive

Blinking Receiving printer data

Not Present No WLAN radio detected

Antenna Blinking Looking for AP

Antenna Blinking/1 Parenthesis

Solid

WLAN Associated/Attempting Authen-

tication

Antenna and 2 Parentheses Solid WLAN Associated and Authenticated

Antenna and 2 Parentheses

Blinking

Receiving Data

4 Bars 802.11 Signal Strength >75%

3 Bars 802.11 Signal Strength </=75%

2 Bars 802.11 Signal Strength </= 50% but

>25%

1 Bar 802.11 Signal Strength </= 25%

0 Bars No signal strength

Not Present No error condition

Blinking Error condition (excluding Latch Open

or Media Out)

ZQ500 Series User Guide

Icon Status Indication

Blinking Data processing in progress

Steady No data being received

Blinking Out of media

Steady Media present

Blinking Media cover open

4 Bars >80% charged

3 Bars 60%-80% charged

2 Bars 40%-60% charged

1 Bar 20%-40% charged

0 Bars Low Battery

On Battery Eliminator present

(Replaces Battery icons)

(Media Out icon Off)

Printer in Segmentation Mode

(Media Out icon Off)

Printer in Draft Mode

Troubleshooting Topics

1. No power:

• Check that battery is installed properly.

• Recharge or replace battery as necessary.

• If using battery eliminator, ensure that it is connected properly

to power source

Always dispose of batteries properly. Refer to Appendix F for more

information on proper battery disposal.

2. Media does not feed:

• Be sure media cover is closed and latched.

• Check spindle holding media for any binding.

• Ensure label sensor is not blocked.

3. Poor or faded print:

• Clean print head.

• Check quality of media.

ZQ500 Series User Guide

4. Partial or missing print:

• Check media alignment.

• Clean print head.

• Ensure media cover is properly closed and latched.

5. Garbled print:

• Check baud rate.

6. No print:

• Check baud rate.

• Replace battery.

•Establish RF Link and/or restore LAN associativity.

•Invalid label format or command structure. Place printer in

Communications Diagnostic (Hex Dump) Mode to diagnose prob-

lem.

7. Reduced battery charge life:

• If battery is older than 1 year old, short charge life may be due

to normal aging.

• Check battery health.

• Replace battery.

8. flashing:

• Flashing Data icon is normal while data is being received.

9. or flashing:

• Check that media is loaded and that the media cover is closed

and securely latched.

10. Communication error:

•Check baud rate.

•Replace cable to terminal.

11. Paper jam:

•Open head release latch and media cover.

•Remove and reinstall media.

ZQ500 Series User Guide

Troubleshooting Tests

Printing a Configuration Label

To print out a listing of the printer’s current configuration fol-

low these steps:

1. Turn the printer off. Load the media compartment with

journal media (media with no black bars printed on the back).

2. Press and hold the Feed Button.

3. Press and release the Power button and keep the Feed

button pressed. When printing starts, release the Feed button.

Communications Diagnostics

If there is a problem transferring data between the comput-

er and the printer, try putting the printer in the Communications

Diagnostics Mode (also referred to as the “DUMP” mode). The

printer will print the ASCII characters and their text represen- ta-

tion (or the period ‘.’, if not a printable character) for any data

received from the host computer.

12. Blank LCD screen:

• Make sure printer is turned on.

• No application loaded or application corrupted: reload pro-

gram.

• Check LED ring around Power button to see if it’s blinking yel-

low. indicating the printer is in sleep mode. Press Power or

Select buttons to “wake up” the printer.

13. Magnetic Strip Card Won’t Read

• Ensure card is inserted with the magnetic stripe facing in the

correct direction.

• Check card for excessive wear or damage to the magnetic strip.

14. No NFC Connectivity

• Ensure smartphone is positioned 3 inches (7.62 cm) or closer

to the Print Touch icon on the side of the printer.

ZQ500 Series User Guide

To enter Communications Diagnostics Mode:

1. Print a configuration label as described above.

2. At the end of the diagnostics report, the printer will print:

“Press FEED key to enter DUMP mode”.

3. Press the FEED key. The printer will print: “Entering DUMP

mode”.

Note • If the FEED key is not pressed within 3 seconds, the printer will

print “DUMP mode not entered” and will resume normal operation.

4. At this point, the printer is in DUMP mode and will print

the ASCII hex codes of any data sent to it, and their text represen-

tation (or “.” if not a printable character).

Additionally, a file with a “.dmp” extension containing the

ASCII information will be created and stored in the printer’s

memory. It can be viewed, “cloned” or deleted using the Net

Bridge application. (Refer to the Net Bridge documentation for

more information.)

To terminate the Communications Diagnostics Mode and re-

turn the printer to normal operations:

1. Turn the printer OFF.

2. Wait 5 seconds.

3. Turn the printer ON.

Contacting Technical Support

If the printer fails to print the configuration label, or you en-

counter problems not covered in the Troubleshooting Guide, con-

tact Zebra Technical Support. Technical Support addresses and

phone numbers for your area can be found in Appendix H of this

manual. You will need to supply the following information:

• Model number and type (e.g. ZQ510)

• Unit serial number (Found on the large label on the back of the

printer, also found in the configuration label printout.

• Product Configuration Code (PCC) (15 digit number found on

the label on the back of the unit)

ZQ500 Series User Guide

Figure 21a: ZQ500 Series Configuration Label (ZQ510 Shown)

Printhead Test

Identies Printer

as a ZQ510

MFi Supported

Printer Serial

Number

ZQ500 Series User Guide

Figure 21b: ZQ500 Series Configuration Label (cont.)

802.11 radio option /n

installed. This section

details the radio’s

network settings

Network Information

Scan QR code to go to

ZQ500 Series product

support website

Peripherals Installed

ZQ500 Series User Guide

Figure 21c: ZQ500 Series Configuration Label (cont.)

Flash and RAM Memory

Installed

Maximum Label Size

Resident Human Readable

Fonts Installed

Files loaded in printer

memory (includes pre-

scaled or scalable fonts)

ZQ500 Series User Guide

Specifications

Note • Printer specifications are subject to change without notice.

Printing Specifications

Parameter ZQ510 ZQ520

Print Width Max 72 mm (2.83 in.) Max 104 mm (4.09 in.)

Print Speed Up to 127 mm (5 in.)/second

@ 12% max density

Up to 127 mm (5 in.)/second

@ 12% max density

76.2 mm (3 in.)/second @ 16%

max density (linerless media)

76.2 mm (3 in.)/second @ 16%

max density (linerless media)

Printhead Burn

Line to Tear Edge

Distance

4.8 mm (0.18 in.) +/- 0.5 mm

(0.02 in.)

4.8 mm (0.18 in.) +/- 0.5 mm

(0.02 in.)

Printhead Life 600,000 inches Mean Time to

Failure of output at 18% densi-

ty at 20C using virgin media

600,000 inches Mean Time to

Failure of output at 18% densi-

ty at 20C using virgin media

Print Density 203 dots/in. or better 203 dots/in. or better

Memory and Communications Specifications

Parameter ZQ510 ZQ520

Flash Memory 512 MB 512 MB

RAM Memory 256 MB 256 MB

Standard

Communications

USB (Micro AB on the go) USB (Micro AB on the go)

Wireless

Communication

Dual Mode Bluetooth

2.1+EDR/4.0 Low Energy

Dual Mode Bluetooth

2.1+EDR/4.0 Low Energy

Dual Radio (BT 3.0/802.11

a/b/g/n)

Dual Radio (BT 3.0/802.11

a/b/g/n)

ZQ500 Series User Guide

Label Specifications

Parameter ZQ510 ZQ520

Max Media

Width

80 mm (3.15 in.) +1 mm 113 mm (4.45 in.) +1 mm

Media Length 12.5 mm (0.5 in.) minimum 12.5 mm (0.5 in.) minimum

Black Bar Sen-

sor to Printhead

Burnline Dis-

tance

16 mm (0.62 in.) +/-

0.6 mm (0.02 in.)

0.62 in. (16 mm) +/-

0.6 mm (0.02 in.)

Max Label

Thickness

0.161 mm (0.006 in.) 0.161 mm (0.006 in.)

Max Tag/Receipt

Thickness

0.139 mm (0.005 in.) 0.139 mm (0.005 in.)

Max Roll Outer

Diameter

51 mm (2.0 in.)

[*RW220 is 57 mm (2.25 in.)]

57 mm (2.24 in.)

Inner Core

Diameters

19 mm (0.75 in.) standard

12.5 mm (0.5 in.) optional*

19 mm (0.75 in.) standard

12.5 mm (0.5 in.) optional*

Black Mark

Location

Centered on media roll Centered on media roll

Black Mark

Dimensions

L: 2.4 mm to 11.0 mm (0.09 in.

to 0.43 in.)

W: 12.7 mm (0.5 in.)

L: 2.4 mm to 11.0 mm (0.09 in.

to 0.43 in.)

W: 12.7 mm (0.5 in.)

Note • Customers who want to use the 12.5 mm (0.5 in.) core size will be

required to uninstall the media disks and install new media support disks

(p/n P1063406-025).

ZQ500 Series User Guide

CPCL Font and Bar Code Specifications and Commands

Standard Fonts

25 bit-mapped fonts; 1 scalable font (CG Trimvirate

Bold Condensed*) *Contains Monotype UFST from

downloadable optional bit-mapped & scalable fonts via

Net Bridge software.

Available Optional Fonts

Optional International character sets: Chinese 16 x 16

(trad), 16 x 16 (simplified),24 x 24 (simplified); Japa-

nese 16 x 16, 24 x 24

Linear Bar Codes Avail-

able

Barcode (CPCL Command)

Aztec (AZTEC)

Codabar (CODABAR, CODABAR 16)

UCC/EAN 128 (UCCEAN128)

Code 39 (39, 39C, F39, F39C)

Code 93 (93)

Code 128 (128)

EAN 8, 13, 2 and 5 digit extensions (EAN8, EAN82,

EAN85, EAN13,

EAN132, and EAN135)

EAN-8 Composite (EAN8)

EAN-13 Composite (EAN13)

Plessey (PLESSEY)

lnterleaved 2 of 5 (I2OF5)

MSI (MSI, MSI10, MSI1110)

FIM/POSTNET (FIM)

TLC39 (TLC39)

UCC Composite A/B/C (128(Auto))

UPCA, 2 and 5 digit extensions (UPCA2 and UPCA5)

UPCA Composite (UPCA)

UPCE, 2 and 5 digit extensions (UPCE2 and UPCE5)

UPCE Composite (UPCE)

MaxiCode (MAXICODE)

PDF 417 (PDF-417)

Datamatrix (using ZPL emulation) (DATAMATRIX)

QR Code (QR)

2-D Bar Codes Available

RSS:

RSS-14 (RSS-Subtype 1)

RSS-14 Truncated (RSS-Subtype 2)

RSS-14 Stacked (RSS-Subtype 3)

RSS-14 Stacked Omnidirectional

(RSS-Subtype 4)

RSS Limited (RSS-Subtype 5)

RSS Expanded (RSS-Subtype 6)

Rotation Angles

0°, 90°, 180°, and 270°

ZQ500 Series User Guide

ZPL Font and Bar Code Specifications and Commands

Standard Fonts

15 bit-mapped fonts; 1 scalable font (CG Trimvirate

Bold Condensed*) Downloadable optional bit-

mapped & scalable fonts via Net Bridge software.

Available Optional Fonts

Zebra offers font kits covering multiple languages in-

cluding Simplified and Traditional Chinese, Japanese,

Korean,

Hebrew/Arabic, and others.

Linear Bar Codes Available

2-D Bar Codes Available

Barcode (CPCL Command)

Aztec (^B0)

Codabar (^BK)

Codablock (^BB)

Code 11 (^B1)

Code 39 (^B3)

Code 49 (B4)

Code 93 (^BA)

Code 128 (^BC)

DataMatrix (^BX)

EAN-8 (^B8)

EAN-13 (^BE)

GS1 DataBar Omnidirectional (^BR)

Industrial 2 of 5 (^BI)

lnterleaved 2 of 5 (^B2)

ISBT-128 (^BC)

LOGMARS (^BL)

Micro-PDF417 (^BF)

MSI (^BM)

PDF-417 (^B7)

Planet Code (^B5)

Plessey (^BP)

Postnet (^BZ)

Standard 2 of 5 (^BJ)

TLC39 (^BT)

UPC/EAN extensions (^BS)

UPC-A (^BU)

UPC-E (^B9)

Maxi Code (^BD)

QR Code (^BQ)

Rotation Angles

0°, 90°, 180°, and 270°

ZQ500 Series User Guide

Communication Port

USB

Physical, Environmental and Electrical Specifications

Parameter ZQ510 ZQ520

Weight w/ battery

1.38 lbs. (22 oz) 1.72 lbs. (27.5 oz)

Temperature

Operating: -20 °C to 55 °C

(-4 °F to 131 °F)

Operating:-20 °C to 55 °C

(-4 °F to 131 °F)

Storage: -30 °C to 66 °C

(-22 °F to 150.8 °F)

Storage: -30 °C to 66 °C

(-22 °F to 150.8 °F)

Charging: 0 °C to 40°C

(32 °F to 104 °F)

Charging: 0 °C to 40°C

(32 °F to 104 °F)

Relative Humidity

Operating: 10% to 90%

non-condensing

Operating: 10% to 90%

non-condensing

Battery

Smart Battery (2 or 4 cell)

Lithium-Ion, 7.4

VDC (nominal);

2.45 AHr min.

Smart Battery (2 cell or 4 cell) Lithi-

um-Ion, 7.4

VDC (nominal);

2.45 AHr min.

4 cell Extended Smart Battery

(Optional)

4 cell Extended Smart Battery

(Optional)

Intrusion

Protection (IP)

Rating

IP54 (with and without

optional

environmental case)

IP54 (with and without

optional

environmental case)

PIN 5 PIN 1

PIN 1: VBUS

PIN 2: DM(-)

PIN 3: DP(+)

PIN 4: ID

PIN 5: GND

ZQ500 Series User Guide

Figure 22: ZQ510 Overall Dimensions

Height

LengthWidth

61 mm

(2.40 in.)

120 mm

(4.7 in.)

150 mm

(5.9 in.)

ZQ500 Series User Guide

Figure 23: ZQ520 Overall Dimensions

Height

Width Length

155 mm

(6.1 in.)

67 mm

(2.6 in.)

158 mm

(6.2 in.)

ZQ500 Series User Guide

ZQ500 Series Accessories

Part # Description

P1063406-025 KIT, Acc .5” Media Disk Support, ZQ500 Series

P1063406-026 KIT, Acc Swivel Lock Adapter, ZQ500 Series

P1063406-027 KIT, Acc 4-BAY Power Station, ZQ500 Series

P1063406-028 KIT, Acc Battery Eliminator Cradle, ZQ500 Series

P1063406-029 KIT, Acc Vehicle Cradle, ZQ500 Series

P1063406-030 KIT, Acc DC-DC vehicle adapter, open ended, 12~24V

P1063406-031 KIT, Acc DC-DC vehicle adapter, CIG, 12~24V

P1063406-032 KIT, Acc Battery Eliminator, ZQ500 Series

P1063406-033 KIT, Acc Power Adapter for Mobile Battery Eliminator,

12~48V, Cigarette Lighter

P1063406-034 KIT, Acc Convert Cable, 6 inch, ZQ500 Series

P1063406-035 KIT, Acc Rugged Shoulder Strap with Metal Clips, 56 inch

P1063406-036 KIT, Acc Mag Card Reader, ZQ500 Series

P1063406-037 KIT, Acc Soft Case, ZQ510

P1063406-038 KIT, Acc Soft Case, ZQ520

P1063406-039 KIT, Acc 2-roll Media Storage Case

P1063406-040 KIT, Acc Belt Clip, ZQ500 Series

P1063406-041 KIT, Acc D-Ring Adapter Belt Attachment Strap, ZQ500

Series

P1063406-042 KIT, Acc RAM Arm Mounting Plate, ZQ500 Series

P1063406-043 KIT, Acc Exoskeleton Case with Shoulder Strap, ZQ510

P1063406-044 KIT, Acc Exoskeleton Case with Shoulder Strap, ZQ520

P1063406-045 KIT, Acc Micro,USB,B, to,USB,A,Plug,1.8M, ZQ500 Series

P1063406-046 KIT, Acc Micro,USB,B to USB,A,Plug, 3.5M, ZQ500 Series

P1063406-047 KIT, Acc Micro,USB,A to USB,A, Rec., ZQ500 Series

AC18177-5 Model UCLI72-4 Quad Battery Charger (US line cord, see

Sales for others)

BT16899-1 Hand Strap

P1031365-024 KIT ACC QLn AC Adapter US (type A) cord

P1031365-059 KIT ACC QLN220/QLN320 Spare Battery Smart

P1031365-063 Kit ACC SC2 Li-ION Smart Charger, US (type A) cord

P1031365-069 KIT, Acc QLn2/3 and ZQ500 Series Spare Extended Battery

ZQ500 Series User Guide

Appendix A

USB Cables

Part Number P1063406-047;

MICRO,USB,A,TO,USB A, REC

Part Numbers P1069329-001/-002;

Note • Visit the Zebra website at: www.zebra.com/accessories for a

listing of interface cables for all Zebra mobile printers.

CONNECTOR A

CONNECTOR B

PIN 4

PIN 1

PIN 5

CONNECTOR B

5 POSITION USB

MICRO TYPE A

SIGNAL COLOR

CONNECTOR A

4 POSITION USB

TYPE A RECEPTACLE

PIN 1 VBUS RED PIN 1

PIN 2 USB D- WHITE PIN 2

PIN 3 USB D+ GREEN PIN 3

PIN 5 GROUND BLACK PIN 4

MICRO,USB,B,TO,USB,A,PLUG,1.8M/3.5M

CONNECTOR A

CONNECTOR B

PIN 4

PIN 1

PIN 5

CONNECTOR B

5 POSITION USB

MICRO TYPE B

SIGNAL COLOR

CONNECTOR A

4 POSITION USB

TYPE A PLUG

PIN 1 VBUS RED PIN 1

PIN 2 USB D- WHITE PIN 2

PIN 3 USB D+ GREEN PIN 3

PIN 5 GROUND BLACK PIN 4

ZQ500 Series User Guide

Appendix B

Alert Messages

The ZQ500 Series printers will display the following alert mes-

sages to inform the user of various fault conditions that might oc-

cur with the ZQ510 and 520 printers.

Message Text Line One Text Line Two

HeadOverTemp PRINT HEAD OVERTEMP PRINTING HALTED

HeadMaintenanceNeeded HEAD MAINTEN. NEEDED PRINTING HALTED

BatteryHealthReplace BATTERY DIMINISHED CONSIDER

REPLACING

BatteryHealthNearDeath WARNING - BATTERY IS PAST USEFUL

LIFE

BatteryHealthShutdown REPLACE BATTERY SHUTTING DOWN

BatteryAuthenticationFail BAT TERY FAILED REPLACE BATTERY

BatteryOverTemp CHARGING TEMP FAULT MUST BE 0-40°C

BatteryUnderTemp CHARGING TEMP FAULT MUST BE 0-40°C

BatteryChargeFault CHARGING FAULT REPLACE BATTERY

DownloadingFirmware DOWNLOADING FIRMWARE

BadFirmwareDownload DOWNLOAD FAILED PLEASE REBOOT

WritingFirmwareToFlash FIRMWARE WRITING TO FLASH

Mirroring LOOKING FOR UPDATES PLEASE WAIT...

MirroringApplication RECEIVING FIRMWARE DO NOT POWER

OFF!

MirroringCommands MIRRORING COMMANDS

MirroringFeedback SENDING FEEDBACK PLEASE WAIT...

MirrorProcessingFinished MIRROR PROCESSING FINISHED

WlanInvalidChannels WIRELESS ERROR INVALID CHANNEL

WlanInvalidSecurityMode WIRELESS ERROR INVALID SECURITY

PauseRequest PRINTER PAUSED

CancelAll ALL JOBS CLEARED

CancelOne ONE JOB CLEARED

OutOfMemoryStoringGraphic OUT OF MEMORY STORING GRAPHIC

OutOfMemoryStoringFont OUT OF MEMORY STORING FONT

OutOfMemoryStoringFormat OUT OF MEMORY STORING FORMAT

OutOfMemoryStoringBitmap OUT OF MEMORY STORING BITMAP

AckAlertTooManyUsbHostDevices TOO MANY MASS STORAGE DEVICES

AckAlertUnsupportedUsbHostDevice UNSUPPORTED USB HOST DEVICE

AckAlertUnsupportedUsbHostFilesystem UNSUPPORTED USB HOST FILESYSTEM

ZQ500 Series User Guide

Appendix C

Media Supplies

To insure maximum printer life and consistent print quality

and performance for your individual application, it is recom-

mended that only media produced by Zebra be used.

Advantages include:

• Consistent quality and reliability of media products.

• Large range of stocked and standard formats.

• In-house custom format design service.

• Large production capacity which services the needs of

many large and small media consumers including major

retail chains world wide.

• Media products that meet or exceed industry standards.

For more information go the Zebra website (www.zebra.com)

and select the Products tab, or refer to the CD included with the

printer.

Appendix D

Maintenance Supplies

In addition to using quality media provided by Zebra, it is

recommended that the printer be cleaned as prescribed in the

maintenance section. The following item is available for this

purpose:

• Cleaning Pen (12 pack): p/n 105950-035

ZQ500 Series User Guide

Appendix E

Serial Number and PCC Number Locations

ZQ510

7.4V (7,4) 15A

中

Made In China

This product is covered by one or more Zebra US patents

This Class B digital apparatus complies with Canadian ICES - 003

Modelo

Model Thermal Label Printer

Impressora de etiqueta térmica

Rated Input Voltage Max Current

Fabricado na China

Tensão nominal de entrada Corrente Max

XXXXSYYWWNNNNNS/N:

XXX-XXXXXXXX-XXPCC:

ZQ520

7.4V (7,4) 15A

中

Made In China

This product is covered by one or more Zebra US patents

This Class B digital apparatus complies with Canadian ICES - 003

Modelo

Model Thermal Label Printer

Impressora de etiqueta térmica

Rated Input Voltage Max Current

Fabricado na China

Tensão nominal de entrada Corrente Max

XXXXSYYWWNNNNNS/N:

XXX-XXXXXXXX-XXPCC:

ZQ510

(Bottom View)

ZQ520

(Bottom View)

Serial #

Barcode

PCC

Barcode

Serial #

Barcode

PCC

Barcode

ZQ500 Series User Guide

Appendix F

Battery Disposal

The EPA certified RBRC® Battery Recycling

Seal on the Lithium-Ion (Li-Ion) battery supplied

with your printer indicates Zebra Technologies

Corporation is voluntarily participating in an

industry program to collect and recycle these

batteries at the end of their useful life, when taken out of ser-

vice in the United States or Canada. The RBRC program provides

a convenient alternative to placing used Li-Ion batteries into the

trash or the municipal waste stream, which may be illegal in your

area.

Important • When the battery is depleted, insulate the terminals with

tape before disposal.

Please call 1-800-8-BATTERY for information on Li-Ion battery

recycling and disposal bans/restrictions in your area.

Zebra Technologies Corporation’s involvement in this program

is part of our commitment to preserving our environment and

conserving our natural resources.

Outside North America, please follow local battery recycling

guidelines.

Product Disposal

The majority of this printer’s components are

recyclable. Do not dispose of any printer compo-

nents in unsorted municipal waste. Please dispose

of the battery according to your local regulations,

and recycle the other printer components according-

to your local standards.

For more information, please see our web site at:

http://www.zebra.com/environment.

ZQ500 Series User Guide

Appendix G

Using Zebra.com

The following examples illustrate the search function on Zebra’s

website for finding specific documents and downloads.

Example 1: Find the ZQ500 Series User Guide.

Go to http://www.zebra.com/us/en/support-downloads.html

Select the appropriate printer from the Printer Support dropdown menu.

Click on the Manuals tab and select the desired language from the drop-

down menu.

At the resulting screen, select “ZQ500 Series User Guide (en)” or

Download to view.

Select Printer

(e.g. ZQ520)

Select Language

(e.g. English)

ZQ500 Series User Guide

Example 2: Find the ZebraNet Bridge Enterprise download page:

Go to http://www.zebra.com/us/en/products-services/software.html and

click on ZebraLink under Software in the Products and Services section.

Click on the “Manage” tab on the ZebraLink Environment page and click

on “More” under Zebranet Bridge Enterprise. Click “Download” in the

Downloads section where shown to access the latest version of software.

Select Zebra Link

Click on “Download”

ZQ500 Series User Guide

Appendix H

Product Support

When calling with a specific problem regarding your printer,

please have the following information on hand:

• Model number/type (e.g. ZQ520)

• Unit serial number (refer to Appendix E)

• Product Configuration Code (PCC) (refer to Appendix E)

In the Americas contact:

Regional Headquarters Technical Support Customer Service Dept.

Zebra Technologies Corporation

3 Overlook Point

Lincolnshire, Illinois 60069 U.S.A.

T: +1 847 634 6700

Toll Free: +1 866 230 9494

F: +1 847 913 8766

T: +1 877 275 9327

F: +1 847 913 2578

Hardware:

[email protected]

Software:

[email protected]

For printers, parts, media,

and ribbon, please call your

distributor, or contact us.

T: +1 877 275 9327

E: [email protected]

In Europe, Africa, the Middle East, and India contact:

Regional Headquarters Technical Support Customer Service Dept.

Zebra Technologies Europe Limited

Dukes Meadow

Millboard Road

Bourne End

Buckinghamshire SL8 5XF, UK

T: +44 (0)1628 556000

F: +44 (0)1628 556001

T: +44 (0) 1628 556039

F: +44 (0) 1628 556003

E: T[email protected]

For printers, parts, media,

and ribbon, please call

your dis tributor, or

T: +44 (0) 1628 556032

F: +44 (0) 1628 556001

E: [email protected]

In the Asia Pacific region contact:

Regional Headquarters Technical Support Customer Service Dept.

Zebra Technologies Asia Pacific

Pte. Ltd.

120 Robinson Road

#06-01 Parakou Building

Singapore 068913

T: +65 6858 0722

F: +65 6885 0838

T: +65 6858 0722

F: +65 6885 0838

E: (China)

[email protected]

All other areas:

[email protected]

For printers, parts, media,

and ribbon, please call your

distributor, or contact us.

T: +65 6858 0722

F: +65 6885 0836

E: (China) order-csr@zebra.

com

All other areas:

[email protected]

ZQ500 Series User Guide

Index

Accessories 3, 4, 39, 42, 61

AC Power Adapter 19

AC Power Adapter (included in kit p/n

P1031365-024) 19, 20

Alerts 26

Appendix A, USB Cables 62

Appendix B, Alert Messages 63

Appendix C, Media Supplies 64

Appendix D, Maintenance Supplies 64

Appendix E, Serial Number and PCC

Number Locations 65

Appendix F, Battery Disposal 66

Appendix G, Using Zebra.com 67

Appendix H, Product Support 69

Battery, extending life 43

Battery, health 16

Battery, installing 14

Battery, Installing 14

Battery pack

Smart Battery, features 9

Battery, safety 15

Battery Safety 15

Battery Safety Guidelines 19

Belt Clip 3, 39

Bluetooth 31

Bluetooth, networking 31

Bluetooth, security modes 32

Cable Communication 29

Charger, battery

UCLI72-4 Quad Charger 17

charging times 18

front panel indicators 18

Charger Safety 15

Charger Safety Guidelines 15

Communication Port 58

Communications Diagnostics 49

Conguration Label, printing 29

Conguration Label, sample 51

Connecting the Printer 29

CPCL Font and Bar Code Specica-

tions and Commands 56

Dimensions, ZQ510 59

Dimensions, ZQ520 60

Document Conventions 7, 43

Dra Mode 28

Dual Radio 34

Exoskeleton 3, 41, 61

General Cleaning Instructions 43

Getting Ready to Print 14

Hand Strap 3, 39, 40, 61

Installing the Battery 14

Introduction to the QLn™ Series Print-

ers 8

LED’s 26

Made for iPhone (MFi) 11

Made for iPhone (MFI) 11

Mag Card Reader 3, 42, 61

Media, loading 22

ZQ500 Series User Guide

Near Field Communication (NFC) 11

Near Field Communications (NFC)

NFC Tag 13

Operator Controls 24

Power Save Mode 27

Power Up Sequences 25

Preventive Maintenance 3, 43

Printer Status Icons 24

Printer Status Indicators 46

Printing Method

Direct ermal 10

Programming language

CPCL 8

QLn Series Overview 12

QLn Series Technology 9

QR Code 11

Quad Charger, cycle times 18

Quad Charger, UCLI72-4 17

roubleshooting, tests 49

Run Time Sequences 26

Segmentation Mode 27

Shoulder Strap 3, 40, 61

Sleep Mode 27

Smart Battery 9

Smart Charger-2 (SC2) Single Battery

Charger 16

So Case 3, 40, 61

Specications, label 55

Specications, memory and communi-

cations 54

Specications, physical, environmental

and electrical 58

Specications, printing 54

Technical Support, contacting 50

ermal Shutdown 11

Troubleshooting 46

Troubleshooting, topics 47

Vehicle Cradle 20

WLAN, overview 34

ZPL Font and Bar Code Specications

and Commands 57

ZQ500 Series User Guide

Zebra Technologies Corporation

3 Overlook Point

Lincolnshire, IL

60069 USA

3φ

+1 847.634.6700 RU F: +1 847.913.8766